| Human
Resources
iHR.sys
- Progress through Innovation
The
Situation:
One of the most progressive
hospitals we've seen is in
New Braunfels, Texas. Searching
for ways to make their internal
processes more efficient and
keep costs down, they hired
a workflow expert to guide
them through the process.
The question was "how
do we reduce the time it takes
for things to get done, prevent
things from being misplaced
and keep track of all the
things we have to do to make
the hospital run efficiently?"
Questions any company with
an eye on operating efficiently
constantly asks itself.
There had to be an affordable
answer…
The
Solution:
After months of meetings with
various departments, we identified
not only what they were doing
in their normal processes,
we helped distill their actions
down to what they really wanted
to achieve. Those are not
necessarily the same and can,
in many instances, actually
be mutually exclusive.
To make a long story short,
we first tied into their existing,
inflexible, system and pulled
employee information into
a new, custom portal system
which now allowed them to
do wonderous things.
Their only limitation was
their imagination.
Once we could identify who
was who on the system, we
built processes for things
as simple as locating the
proper person in a department
and how to contact them, to
as complex as automating the
annual employee performance
reviews with compensation
analysis and adjustments.
Of course, all the processes
required various chains of
notification and approval.
Where this was previously
a process of passing paper
between offices over several
days or weeks, the functions
now take only minutes with
no loss of paperwork and everyone
in the process can see where
the activity is at any time.
No more, "Who has the
form now?" Of course
everything is logged, tracked
and archived automatically.
And, no trees were sacrificed
in the process.
Again, while inspired by the
critical needs of healthcare
organizations to keep costs
down and the rigorous regulations
requiring accountability at
every step, the solutions
we developed work for any
business finding itself drowning
in paperwork, wasting too
much time chasing it down
and doing things by hand that
should be automated. |
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